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NoAuthorTitle of Article/ ChapterJournal/ Proceeding/ BookYear
1Prof. Madaya Dr. Abdul Rahim Othman Examining the relationship among TQM, organizational learning and innovation performanceWorld Applied Sciences Journal2013
2Dr. Ahmad Said Ibrahim AlshuaibiPerceived career-related practices and knowledge sharing behaviour: A preliminary study in OmanAsian Academy of Management Journal2016
3Dr. Maha Mohammed YusrExploring the antecedents of customer loyalty in the Malaysian retail sectorInternational Review of Management and Marketing2016
4Dr. Maha Mohammed YusrLeadership quality and the performance of market driven organizationsResearch Journal of Applied Sciences2016
5Dr. Maha Mohammed YusrLeadership quality and the performance of market driven organizationsSocial Sciences (Pakistan)2015
6Dr. Maha Mohammed YusrHow innovation capability can be a mediate between knowledge management and innovation performance?International Business Management2014
7Dr. Maha Mohammed YusrThe effect of tqm practices on technological innovation capabilities: Applying on Malaysian manufacturing sectorInternational Journal for Quality Research2014
8Dr. Maha Mohammed YusrExamining the relationship among TQM, organizational learning and innovation performanceWorld Applied Sciences Journal2013
9Dr. Maria Abdul Rahman Developing undergraduates’ multicultural skills for career success and national integrationInternational Review of Management and Marketing2016
10Dr. Maria Abdul Rahman Predictors of customer loyalty in the Malaysian hotels’ outsourcing relationshipsInternational Review of Management and Marketing2016
11Dr. Maria Abdul Rahman Relationship quality as mediator between perceived value and customer loyalty: Evidence from dual-window banks in northern peninsular MalaysiaPonte2016
12Dr. Maria Abdul Rahman The influence of relationship quality on customer loyalty in the context of outsourcing relationships in the Malaysian hotel industryInternational Journal of Applied Business and Economic Research2015
13Dr. Maria Abdul Rahman To what extent does manager's leadership style influence hotel front liners to become customer-oriented? A study in Malaysian small and medium sized budget hotelsWorld Applied Sciences Journal2011
14Dr. Noor Azmi Hashim The Pivotal Role of User-Friendly Food Label and Personality Traits on Intention to Consume Packaged Food ProductsJournal of Food Products Marketing2016
15Dr. Noor Azmi Hashim Assessing efficiency of service quality on consumers retention in nigerian mobile service industryMediterranean Journal of Social Sciences2015
16Dr. Noor Azmi Hashim The moderating influence of trust on the relationship between institutional image/reputation, perceived value on student loyalty in higher education institutionInternational Review of Management and Marketing2015
17Prof. Madaya Dr. Noor Hasmini Abd.GhaniThe impact of global market environment on the degree of cooperation of international strategic alliances among service firmsInternational Review of Management and Marketing2016
18Prof. Madaya Dr. Noor Hasmini Abd.GhaniThe degree of cooperation in international strategic alliances and value creation outcomes: Empirical study on service firms in YemenAsian Social Science2015
19Prof. Dr. Nik Kamariah binti Nik MatApplication of decomposed theory of planned behavior on internet banking adoption in JordanJournal of Internet Banking and Commerce2010
20Prof. Dr. Rushami Zein YusoffThe mediating role of hedonic motivation on the relationship between adoption of e-banking and its determinantsInternational Journal of Bank Marketing2017
21Prof. Dr. Rushami Zein YusoffHow did you learn to become an expert in strategic thinking?Journal of Engineering and Applied Sciences2017
22Prof. Dr. Rushami Zein YusoffDoes government support matter? Influence of organizational culture on sustainable construction among Malaysian contractorsInternational Journal of Construction Management2017
23Prof. Dr. Rushami Zein YusoffThe mediating role of total quality management between the entrepreneurial orientation and the organizational performanceTQM Journal2016
24Prof. Dr. Rushami Zein YusoffThe Impact of Total Quality Management (TQM) on organisational sustainability: The case of the hotel industry in Saudi Arabia: Empirical studySocial Sciences (Pakistan)2016
25Prof. Dr. Rushami Zein YusoffEffect of transformational leadership and organisational culture on the managerial effectiveness in Saudi Arabia: Empirical studyResearch Journal of Business Management2016
26Prof. Dr. Rushami Zein YusoffThe moderating role of knowledge management on the relationship between employees’ commitment and total quality management: A study on the public healthcare sector in Saudi ArabiaInternational Review of Management and Marketing2016
27Prof. Dr. Rushami Zein YusoffThe role of emotional and rational trust in explaining attitudinal and behavioral loyalty: An insight into SME brandsGadjah Mada International Journal of Business2016
28Prof. Dr. Rushami Zein YusoffLeadership quality and the performance of market driven organizationsResearch Journal of Applied Sciences2016
29Prof. Dr. Rushami Zein YusoffThe mediating role of TQM and organizational excellence, and the moderating effect of entrepreneurial organizational culture on the relationship between ERP and organizational performanceTQM Journal2016
30Prof. Dr. Rushami Zein YusoffThe relationship between word of mouth and consumer buying behavior mediating by religious orientation in Riyadh, Saudi ArabiaInternational Review of Management and Marketing2016
31Prof. Dr. Rushami Zein YusoffEmpirical review on innovation-performance linkage in Malaysian manufacturing small and medium enterprisesInternational Review of Management and Marketing2016
32Prof. Dr. Rushami Zein YusoffMediating effect of e-service quality perceptions on attitude and trust toward online shoppingInternational Business Management2016
33Prof. Dr. Rushami Zein YusoffModerating impact of risk on the relationship between e-Service quality and trustResearch Journal of Applied Sciences2016
34Prof. Dr. Rushami Zein YusoffBrand experience, trust components, and customer loyalty: Sustainable malaysian sme brands studyAsian Social Science2015
35Prof. Dr. Rushami Zein YusoffTransformational leadership impact on high performance work system and effective reporting system: Study on Saudi HospitalsInternational Business Management2015
36Prof. Dr. Rushami Zein YusoffThe influence of organizational culture and leadership behavior on innovation performanceInternational Journal of Business Research2015
37Prof. Dr. Rushami Zein YusoffThe relationship between communication, customer knowledge and customer loyalty in Saudi Arabia insurance industry companiesMediterranean Journal of Social Sciences2015
38Prof. Dr. Rushami Zein YusoffLeadership quality and the performance of market driven organizationsSocial Sciences (Pakistan)2015
39Prof. Dr. Rushami Zein YusoffThe mediating effect of organizational climate on the relationship between transformational leadership and patient safety: A study on Saudi hospitalsMediterranean Journal of Social Sciences2015
40Prof. Dr. Rushami Zein YusoffThe Mediation Effect of Organizational Climate on the Relationship Between HPWS and Perception of Patient SafetyAsian Social Science2014
41Prof. Dr. Rushami Zein YusoffGreening the business environmentInternational Journal of Applied Engineering Research2014
42Prof. Dr. Rushami Zein YusoffKey elements of market orientation on Malaysian SMEs performanceInternational Journal of Business and Society2014
43Prof. Dr. Rushami Zein YusoffRelationship between hard total quality management practices and organizational performance in municipalitiesAmerican Journal of Applied Sciences2013
44Prof. Dr. Rushami Zein YusoffAssessing the impact of total quality management practices and quality culture with competitiveness of Saudi contractorsAmerican Journal of Applied Sciences2013
45Prof. Dr. Rushami Zein YusoffLinkages between CRM technologies, knowledge applications and first call resolution in inbound call centresInternational Journal of Electronic Customer Relationship Management2013
46Prof. Dr. Rushami Zein YusoffRelationship between total quality management practices and contractors competitivenessAmerican Journal of Applied Sciences2013
47Prof. Dr. Rushami Zein YusoffThe strategic impact of technology based CRM on call centers' performanceJournal of Internet Banking and Commerce2011
48Prof. Dr. Rushami Zein YusoffThe mediating effects of first call resolution on call centers performanceJournal of Database Marketing and Customer Strategy Management2011
49Prof. Dr. Rushami Zein YusoffFirms' absorptive capacity and technology compatibility in transferred technologyCSSR 2010 - 2010 International Conference on Science and Social Research2010
50Prof. Dr. Rushami Zein YusoffExploring the relationship of key strategic orientations towards sustainable organizational performanceInternational Journal of Business and Management Science2009
51Prof. Dr. Rushami Zein YusoffEfficient cost management through excellence quality management practices among local authorities in MalaysiaTotal Quality Management and Business Excellence2007
52Prof. Dr. Rushami Zein YusoffIntegrated process design for e-learning: A case studyProceedings of the International Conference on Computer Supported Cooperative Work in Design2002
51Prof. Madya Dr.Salniza Md. SallehThe role of brand credibility and brand uniqueness in influencing brand imageInternational Business Management2016
52Prof. Madya Dr. Sany Sanuri Mohd Mokhtar Effect of procedural justice, perceived safety and forgiveness in Nigeria's domestic airline serviceInternational Journal of Supply Chain Management2017
53Prof. Madya Dr. Sany Sanuri Mohd Mokhtar Moderating role of perceived benefit on the relationship between attitude and actual purchaseInternational Review of Management and Marketing2016
54Prof. Madya Dr. Sany Sanuri Mohd Mokhtar Exploring the antecedents of customer loyalty in the Malaysian retail sectorInternational Review of Management and Marketing2016
55Prof. Madya Dr. Sany Sanuri Mohd Mokhtar Analysis of service quality, university image and student satisfaction on student loyalty in higher education in NigeriaInternational Business Management2016
56Prof. Madya Dr. Sany Sanuri Mohd Mokhtar What motivate muslim consumer to patronage islamic based-retail store?International Review of Management and Marketing2016
57Prof. Madya Dr. Sany Sanuri Mohd Mokhtar Relationship marketing, long term orientation and customer loyalty in higher educationMediterranean Journal of Social Sciences2015
58Prof. Madya Dr. Sany Sanuri Mohd Mokhtar The influence of organizational culture and leadership behavior on innovation performanceInternational Journal of Business Research2015
59Prof. Madya Dr. Sany Sanuri Mohd Mokhtar The role of long-term orientation and service recovery on the relationships between trust, bonding, customer satisfaction and customer loyalty: The case of Nigerian retail banksAsian Social Science2014
60Prof. Madya Dr. Sany Sanuri Mohd Mokhtar Key elements of market orientation on Malaysian SMEs performanceInternational Journal of Business and Society2014
61Prof. Madya Dr. Sany Sanuri Mohd Mokhtar The effect of tqm practices on technological innovation capabilities: Applying on Malaysian manufacturing sectorInternational Journal for Quality Research2014
62Prof. Madya Dr. Sany Sanuri Mohd Mokhtar How innovation capability can be a mediate between knowledge management and innovation performance?International Business Management2014
63Prof. Madya Dr. Sany Sanuri Mohd Mokhtar Examining the relationship among TQM, organizational learning and innovation performanceWorld Applied Sciences Journal2013
64Prof. Madya Dr. Sany Sanuri Mohd Mokhtar Temporary non-appearance of memory' among the interviewees: Methodology enhancement in qualitative research for achieving high quality dataMiddle East Journal of Scientific Research2013
65Prof. Madya Dr. Sany Sanuri Mohd Mokhtar The effects of customer focus on new product performanceBusiness Strategy Series2013
66Prof. Madya Dr. Sany Sanuri Mohd Mokhtar Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centresInternational Journal of Electronic Customer Relationship Management2013
67Prof. Madya Dr. Sany Sanuri Mohd Mokhtar The strategic impact of technology based CRM on call centers' performanceJournal of Internet Banking and Commerce2011
68Prof. Madya Dr. Sany Sanuri Mohd Mokhtar The mediating effects of first call resolution on call centers performanceJournal of Database Marketing and Customer Strategy Management2011
69Prof. Madya Dr. Sany Sanuri Mohd Mokhtar Effects of electronic banking facilities, employment sector and age-group on customers' choice of banks in NigeriaJournal of Internet Banking and Commerce2010
70Prof. Madya Dr. Sany Sanuri Mohd Mokhtar The influence of top management commitment, process quality management and quality design on new product performance: A case of Malaysian manufacturersTotal Quality Management and Business Excellence2010
71Prof. Madya Dr. Sany Sanuri Mohd Mokhtar Exploring the relationship of key strategic orientations towards sustainable organizational performanceInternational Journal of Business and Management Science2009
72Prof. Madya Dr. Selvan a/I PerumelMathematics achievement based on gender among eight grade school students in JordanAIP Conference Proceedings2015
73Prof. Madya Dr. Selvan a/I PerumelThe role of difficulty and gender in numbers, algebra, geometry and mathematics achievementAIP Conference Proceedings2015
74Prof. Madya Dr. Selvan a/I PerumelThe Impact of Relational Marketing Bonds on Retailers' Economic and Social SatisfactionJournal of Relationship Marketing2015
75Prof. Madya Dr. Selvan a/I PerumelThe impact of retailer's economic and social satisfaction on its commitment, and the moderating effect of manufacturer brands' strengthAsian Social Science2014
76Prof. Madya Dr. Selvan a/I PerumelEscalating the employee job satisfaction through internal market orientation: A childcare centre perspectiveJurnal Teknologi (Sciences and Engineering)2013
77Prof. Madya Dr. Selvan a/I PerumelThe influence of fairness on channel member relationship satisfaction: A case of Malaysian car dealersInternational Journal of Business and Management Science2011
78Prof. Madya Dr. Selvan a/I PerumelThe consequences of relationship satisfaction among car dealers: A look at Malaysian automobile industryInternational Journal of Business and Society2010
79Dr. Salimon Maruf Gbadebo The mediating role of hedonic motivation on the relationship between adoption of e-banking and its determinantsInternational Journal of Bank Marketing2017
80Dr. Salimon Maruf Gbadebo The Influence of Organizational External Factors on Construction Risk Management among Nigerian Construction CompaniesSafety and Health at Work2017

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